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Unfortunately, there’s not much you can do from your side if your Dropbox account is disabled, so it would be best to contact Dropbox support as soon as possible. Keep in mind that you might not be able to recover your files since they will get deleted due to inactivity or Terms of Service violations. The first thing you should do is to try and log in to your account, but if that’s impossible, you should contact Dropbox support. If your account is disabled, there’s not much you can do on your own.

In order to prevent this from happening, you need to have some activity on your account once in 12 months, such as uploading, downloading, or editing files or folders.Īs for Terms of Service violations, this can happen if you upload copyrighted content or any other type of content that violates the Terms of Service.

After an additional 90 days, files from your Dropbox will be deleted. If your account is inactive for 12 months, it will become disabled. Your account can get disabled for two reasons, inactivity, and violation of Terms of Service. Why would my Dropbox account be disabled? What do I do if my Dropbox account is disabled? 1. This code is needed to disable 2-step verification, thus getting emergency access to your account without entering the security code.ĥ.Home › Fix › Web Apps › Dropbox account disabled Note: It’s important to write down the emergency code and keep it safe. You’ll then receive a special 16-digit emergency backup code before enabling 2-step verification. To get security codes via SMS, select the ‘Use text messages’ option and click Next.Įnter your mobile number, a security code will be sent instantly to your phone.

Whenever you successfully sign in to Dropbox using your password, a text message containing a security code will be sent to your phone. If you choose to receive your security codes by text message, you’ll need a phone capable of receiving text messages (carrier rates may apply). You can choose between: receive your security code by text message or using a mobile app.

Important – Now select how you’d like to receive your security codes which are required to access your account along with the main password. Click Get Started when the below message appears and re-enter the password to confirm.Ĥ.